Digital Customer Support agent

About

Description

CLS Human Capital Specialists is seeking a Product and Support Expert (Technical Support Agent) for a leading medical software and technology company based in Pretoria East. This role is responsible for providing first-line remote customer support to the company’s USA-based customers.

Responsibilities

• Sales Support(30%) Handle inbound sales inquiries and process orders where applicable Upsell additional products to existing and potential customer
• Provide customers with product information and training Maintain a high sales conversion rat Customer Support (30%) Respond to customer inquiries via calls, emails, live chat, and video calls
• Troubleshoot technical issues and assist customers with setup and usage

Qualifications

• Matric 2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein) Customer Satisfaction Certificate

Application instructions:

• Apply now!